Terms & Conditions

01 About SG Scholars

SG Scholars is an online education platform operated by Gates Digital Pte Ltd, Singapore.

Services may include academic programmes, preschool education, English, Mathematics and Science courses, Future Skills programmes, live online classes, recorded lessons, assessments, learning resources, progress tracking and certificates.

We may update, modify or introduce new services from time to time.

02 Eligibility and Parental Consent

SG Scholars provides educational services for children and young learners.

Where a student is under 18, the account must be created or supervised by the student's parent or legal guardian.

By registering a minor, the parent or legal guardian confirms that they have the authority to provide any required consent and agrees to these Terms on behalf of the student.

Parents and guardians are responsible for supervising the student's use of the Platform and ensuring compliance with these Terms.

03 Account Registration

Users must provide accurate and complete information when creating an account.

The account holder is responsible for maintaining the confidentiality of account credentials and for activity conducted through the account.

Accounts must not be shared with unrelated individuals, used by another person without authorisation, created using false information, or used to circumvent Platform restrictions.

SG Scholars may suspend or terminate accounts that violate these requirements.

04 Course Enrolment and Access

Course details, including content, duration, schedule, delivery method, age range and fees, will be provided on the relevant course or checkout page.

Course access is provided for the enrolled student only.

SG Scholars may reasonably update, replace or modify course content, instructors, schedules, learning materials or Platform features.

05 Live Classes and Attendance

Some programmes include live online classes through Zoom or other third-party platforms.

Students must attend on time and behave respectfully during live classes.

Students and parents are responsible for providing a suitable device, internet connection and learning environment.

Missed live classes do not automatically qualify for a refund or replacement. Where available, recordings may be provided.

06 Payments and Fees

All applicable fees will be displayed at the time of purchase.

• Prices are generally displayed in Singapore Dollars (SGD).
• Payment must be made through an approved payment method.
• Enrolment is confirmed only after successful payment.
• Applicable taxes, including GST where applicable, may apply.
• Only authorised payment methods may be used.

07 Refunds and Cancellations

Digital educational content and online services mean that refunds may be subject to the applicable course refund policy.

• Requests made before substantial course access may be considered at SG Scholars' discretion.
• Once substantial digital content has been accessed, streamed or made available, the purchase may be non-refundable.
• Refunds for live courses may depend on the course start date and the amount of the programme already delivered or accessed.
• Duplicate or incorrect payments should be reported promptly.

Nothing in these Terms limits any consumer or refund rights that cannot legally be excluded under applicable Singapore law.

08 Intellectual Property and Course Materials

All SG Scholars content is owned by or licensed to Gates Digital Pte Ltd unless otherwise stated.

This includes videos, recordings, worksheets, presentations, graphics, animations, illustrations, scripts, audio, music, assessments, educational materials, software, website content, trademarks and branding.

Purchasing a course does not transfer ownership of any intellectual property.

09 Prohibited Use and Content Sharing

Without prior written permission, users must not:

• Copy or reproduce substantial portions of course content.
• Record or redistribute live classes.
• Download, upload or publicly share course videos.
• Share account credentials or course access with unrelated persons.
• Sell, transfer or commercially exploit course access.
• Upload SG Scholars materials to other websites or platforms.
• Remove copyright or ownership notices.
• Use course materials to create a competing commercial education service.
• Circumvent security or access controls.

Unauthorised use may result in immediate suspension or termination and may lead to legal action where appropriate.

10 Student Conduct and Online Safety

Students must behave respectfully and appropriately during all SG Scholars activities.

• Bullying, harassment or threats.
• Abusive or inappropriate communication.
• Cheating or deliberate disruption of learning activities.
• Sharing inappropriate content.
• Unauthorised recording of classes or participants.
• Serious misconduct that may compromise the safety or learning experience of others.

SG Scholars may restrict, suspend or terminate access where necessary to protect students, instructors, employees, the Platform or other users.

Serious incidents may be reported to a parent or legal guardian or, where appropriate, to relevant authorities.

11 Course Recordings

Certain live classes may be recorded for educational, revision and quality-control purposes.

By participating in a recorded class, students and parents/guardians acknowledge that audio, video, names, questions, comments or voluntarily shared information may appear in the recording.

Students should avoid sharing unnecessary private or sensitive information during live classes.

Recordings will be handled in accordance with our Privacy Policy and applicable Singapore law.

12 Certificates and Learning Outcomes

SG Scholars may issue certificates or other forms of recognition upon completion of a course or programme.

Unless expressly stated otherwise, certificates are participation or completion certificates and do not represent government-accredited academic qualifications.

SG Scholars does not guarantee specific grades, examination results, school admission, employment or any other specific educational outcome.

13 Privacy and Personal Data

SG Scholars may collect and process personal information necessary to provide our services, including account, parent/guardian, student, learning progress, payment and communication information.

Personal data is handled in accordance with applicable Singapore data protection requirements and our Privacy Policy.

Parents and guardians are responsible for reviewing our Privacy Policy when registering a minor.

14 Third-Party Services

SG Scholars may use third-party services including payment processors, Zoom, hosting providers, content delivery networks, email services, analytics tools and other technology providers.

Use of third-party services may be subject to the relevant provider's own terms and privacy policies.

SG Scholars is not responsible for interruptions or failures caused solely by third parties outside our reasonable control.

15 Platform Availability and Disclaimer

We make reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted, error-free, secure or fully compatible operation at all times.

The Platform may be temporarily unavailable due to maintenance, technical problems, internet disruptions, cybersecurity incidents, third-party failures or other circumstances beyond our reasonable control.

Educational content provided by SG Scholars is for general learning purposes and is not medical, legal, psychological or other professional advice.

16 Limitation of Liability

To the maximum extent permitted by Singapore law, Gates Digital and SG Scholars will not be liable for indirect, incidental, special or consequential losses arising from the use of our services.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, total liability relating to a particular paid course or service will not exceed the amount actually paid for that course or service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17 Suspension and Termination

SG Scholars may suspend or terminate an account where there is a breach of these Terms, fraud, unlawful distribution, reversed or unlawful payment, security risk, or where required by law.

Where an account is terminated due to serious breach, access to courses, recordings, materials and Platform features may be withdrawn without refund, subject to applicable law.

18 Changes to These Terms and Governing Law

We may update these Terms from time to time. The latest version will be published on the SG Scholars website together with the updated effective date.

Continued use of SG Scholars services after the effective date of an updated version constitutes acceptance of the revised Terms, subject to applicable law.

These Terms are governed by the laws of Singapore. Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the courts of Singapore, subject to any mandatory rights or remedies available under applicable law.