Privacy Policy

01 About This Privacy Policy

SG Scholars is an online education platform operated by Gates Digital Pte Ltd, Singapore.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you use our websites, learning platform, courses and related services.

This Policy applies to personal data collected through:

• The SG Scholars website.
• The SG Scholars learning platform.
• Course registration and enrolment.
• Live online classes.
• Course assessments and learning activities.
• Customer support and communications.

02 Personal Data We Collect

Depending on how you use our services, we may collect the following information.

Parent / Guardian Information

• Full name.
• Email address.
• Phone number.
• Billing and payment information.
• Account login information.
• Communications with SG Scholars.

Student Information

• Name.
• Age or date of birth.
• Course enrolment information.
• Learning progress.
• Assessment and assignment results.
• Attendance information.
• Certificates or completion records.
• Information voluntarily provided during learning activities.

Technical Information

When you access our Platform, we may automatically collect limited technical information such as IP address, browser and device information, operating system, login and usage information, pages or learning content accessed, and basic diagnostic or security information.

03 How We Use Personal Data

We may use personal data for the following purposes:

• Creating and managing user accounts.
• Processing course enrolments and payments.
• Providing online courses and learning services.
• Delivering live and recorded lessons.
• Tracking learning progress and assessments.
• Issuing certificates or completion records.
• Providing customer and technical support.
• Communicating about courses, classes and account matters.
• Maintaining the security and functionality of our Platform.
• Improving our educational content and services.
• Preventing fraud, abuse or unauthorised access.
• Complying with applicable laws and legal obligations.

We will not use personal data for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

04 Children and Student Data

SG Scholars provides educational services for children and young learners.

Parents or legal guardians are responsible for providing accurate information and ensuring that they have the appropriate authority to provide any required consent on behalf of the student.

We take reasonable steps to protect children's personal data and limit its use to purposes reasonably necessary for providing educational services and related operations.

05 Live Classes and Course Recordings

Some SG Scholars programmes may include live online classes using platforms such as Zoom or other third-party services.

Classes may be recorded for purposes such as:

• Providing students with access to missed or revision lessons.
• Supporting learning and course delivery.
• Maintaining teaching quality.
• Resolving technical or administrative issues.

Recordings may contain students' names, voices, images, questions, comments or other information voluntarily shared during a class.

Students should avoid sharing unnecessary personal or sensitive information during live classes.

Recordings are handled in accordance with this Privacy Policy and applicable Singapore data protection requirements.

06 Payment Information

Payments may be processed through third-party payment providers.

SG Scholars generally does not need to store complete credit card or payment-card details on its own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

We may retain limited transaction information, such as payment status, transaction reference, amount and date, for accounting, support, fraud prevention and legal purposes.

07 Cookies and Similar Technologies

SG Scholars may use cookies and similar technologies to:

• Keep users logged in.
• Maintain essential Platform functionality.
• Remember preferences.
• Understand website usage.
• Improve performance and user experience.
• Support security and fraud prevention.

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of our Platform.

08 Third-Party Service Providers

We may use trusted third-party service providers to operate and support SG Scholars, including providers for:

• Payment processing.
• Video conferencing and online classes.
• Website hosting and content delivery.
• Email and communications.
• Analytics and website performance.
• Security and fraud prevention.
• Technical infrastructure.

These providers may process personal data on our behalf where necessary to provide their services.

We take reasonable steps to ensure that third-party service providers handle personal data appropriately and only for relevant purposes.

09 Data Security and Retention

We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, alteration or destruction.

However, no online service can guarantee absolute security.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements and complying with legal or regulatory requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, where appropriate.

10 Your Rights and Requests

Subject to applicable Singapore law, you may request information about personal data that we hold about you and may request correction of inaccurate or incomplete information.

A parent or legal guardian may also contact us regarding personal data relating to a minor under their care, subject to appropriate verification and applicable legal requirements.

Requests may include:

• Access to personal data.
• Correction of inaccurate information.
• Questions about how personal data is used.
• Requests relating to deletion or withdrawal of consent, where applicable.

We may need to verify your identity before processing a request.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on the SG Scholars website with the updated Effective Date or Last Updated date.

We encourage users and parents/guardians to review this Privacy Policy periodically.